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Returns & exchanges


Viaa will happily offer you a refund or exchange on any item within 5 days of receiving your order. You have the right to check your product but the earrings must be returned unworn with all packaging in tact. 

How to make a return

Please contact us via email for any returns that you wish to make. For Viaa to accept a return it must be returned in its original packaging with everything included. All return shipping costs are to be paid by the customer and we suggest that you return the product with insurance and tracking. Once you have contacted us we will provide you with a return address for you to ship to. Viaa will return your payment upon receiving the goods and inspection of condition. 

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